Return & Refund Policy

Return & Refund Policy

Last updated: November 23, 2025

1. Mandatory Complaint Reporting within 24 Hours

• Any complaint regarding manufacturing defects or damages must be reported to Tough Creations within 24 hours of delivery.
• Complaints received after this 24-hour window will not be accepted or entertained.
• All complaints must include clear photographic or video evidence demonstrating the defect or issue.
• Failure to provide adequate proof will result in automatic rejection of the claim.

2. No Returns or Refunds Except for Manufacturing Defects

• We have a strict no-return, no-refund policy owing to hygiene reasons related to solid perfumes.
• Only claims related to verifiable, significant manufacturing defects reported within the prescribed timeframe will be considered for refund or replacement.
• All returns/refunds are subject to prior approval by Tough Creations, which reserves the right to reject any claim at its sole discretion.
• Requests for refund or replacement must be made by contacting our support team at info@shoptough.in with all documentation within the 24-hour period.

3. Additional Terms

• Returned products must be unused, unopened, and sent back in original packaging when requested.
• Shipping costs for returns, if applicable, will generally be borne by the customer unless otherwise directed.
• We reserve the right to verify all claims and the condition of returned products before issuing a refund or replacement.
• Repeated or fraudulent claims may result in permanent denial of service or legal action.

By purchasing with Tough Creations, you acknowledge and agree to these stringent return and refund terms to ensure safety, hygiene, and fairness in line with regulatory requirements. This policy may be amended periodically with notice on our website.