Terms of Services

Terms of Service

Last Updated: November 23, 2025

Overview

Welcome to Tough Creations! The terms "we", "us" and "our" refer to Tough Creations ("Company"), which operates this store and website as well as all related content, products, tools, and services (the "Services"). Our Services are provided through Shopify and governed by these legally binding terms and policies. By accessing or using our Services, you accept and agree to these Terms of Service and our Privacy Policy [link]. If you do not agree, please discontinue use of our Services.

Section 1 – Eligibility & Access

• You must be at least 18 years old or the legal age of majority in your locality. By using our Services, you represent you have authority to do so.
• Accounts, passwords, and security are solely your responsibility. Do not share credentials or access with anyone else.

Section 2 – Product Information

• We strive to display accurate images and descriptions, but device differences may cause variations in appearance or color.
• Solid perfumes and all products are sold “as is”; results and fragrance experience can vary. No warranties are made for suitability, performance, or outcome.
• All details, pricing, and availability are subject to change at our discretion, without prior notice.

Section 3 – Orders

• Submission of an order is an offer to purchase, which we reserve the right to accept or reject for any reason. An order is confirmed only after full payment and acceptance by Tough Creations.
• Returns and exchanges are strictly limited to our published Return & Refund Policy [link].
• Purchases are meant for personal use, not resale or export unless agreed in writing.

Section 4 – Pricing & Billing

• Prices, discounts and promotions may change at any time. Taxes, shipping, and handling are charged as shown at checkout.
• You must provide accurate and current payment and account information, and promptly update any changes.

Section 5 – Shipping & Delivery

• Delivery estimates are not guaranteed; delays due to carrier, customs, or external events are not our responsibility.
• Risk, liability, and title transfer to you upon handing over to the shipping carrier.

Section 6 – Intellectual Property

• All content (trademarks, text, images, reviews, videos, etc.) belongs to Tough Creations and is protected under law. Personal use only; no reproduction, modification, resale, or derivative works allowed without written consent.

Section 7 – Optional Tools & Third Party Links

• We may provide access to third-party tools and links; their use is “as is” with no warranty nor liability. Your interactions with third-party sites are solely at your risk.

Section 8 – Privacy & Data Protection

• All personal information is processed according to our Privacy Policy [link] and is protected as per Indian laws (DPDP Act, Consumer Protection Act). For any grievance or request, contact our Grievance Officer below.

Section 9 – Product Use & Disclaimers

• Products are intended for lawful personal use only and as directed on the packaging/website.
• (A) Tough Creations disclaims all implied or express warranties (including merchantability and fitness for purpose); (B) no liability for misuse, skin reactions, or unsatisfactory results; (C) customers must read ingredient lists and consult with a physician if sensitive/allergic.

Section 10 – Limitation of Liability

• To the fullest extent allowed by law, Tough Creations, its officers, employees, partners, or licensors are not liable for any direct, indirect, incidental, special, or consequential damages, including lost profits, due to use of Services or products, even if advised of the possibility.

Section 11 – Indemnification

• You agree to defend, indemnify, and hold Tough Creations and affiliates harmless from any claims, loss, liability or legal fees arising from violation of these Terms or applicable laws.

Section 12 – Dispute Resolution, Governing Law & Jurisdiction

• All disputes relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

Section 13 – Termination & Severability

• We may terminate access at our discretion for any violation, fraud, or unlawful conduct. If any part of these Terms is struck down by law, remaining portions remain enforceable.

Section 14 – Updates

• We may update, modify, or replace these Terms at any time by posting a new version on the Services. Continued use constitutes acceptance.

Section 15 – Contact & Grievance Redressal

• For legal or policy questions, or to exercise rights as a consumer, contact:
• Grievance Officer: Sumit Pethani (info@shoptough.in)
• Business Address: Raja Apartment, Himalaya Soc., Ghatkopar West 400084 Barve Nagar SO MAHARASHTRA 400084
• Phone: 8433863630